FAQs

What is the standard delivery timeline by THE DARKLAND (managed by White Falcon International Foods)?
We require 0–1 business days to process and dispatch your order, and another 1–6 business days for delivery.

What hygiene measures is THE DARKLAND using?
We take the utmost care to ensure hygienic storage and sanitize our facilities frequently. All items are stored in a controlled environment, and chocolates are properly refrigerated to maintain their quality.

How can I share feedback or suggest new products for THE DARKLAND?
We would love to hear from you! Please write to us at care@thedarkland.in

How much shelf life can I expect on your products?
All of our products are clearly marked with a best before or expiry date.
A best before date is about quality, not safety — when the date has passed, the food may lose flavor and texture, but it does not immediately become unsafe. Most of our products, especially candies, chocolates, coffee, and gum, have a long shelf life.

Can I place a bulk order?
Yes! We accept customized bulk orders at discounted rates.
Please feel free to call us at +91 99978 43544 or email us at orders@thedarkland.in

How do I track my order?
You will receive a tracking number with a tracking link via SMS and email.
You can easily track your order using that link.
If you face any issues, please contact us at care@thedarkland.in or call +91 99978 43544

Is Cash on Delivery available on all orders?
No, Cash on Delivery (COD) is not available for any orders.

What if I do not receive all the items I ordered?
Our team works hard to ensure all orders are fulfilled on time.
In the rare case that any item is missing due to unexpected circumstances, we will either refund you for the missing items or resend them — based on your preference.